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SUPPORT
Ylem's Intelligent IT ethos is also found in our support. We aim to excel at customer service and support through:
- Recruiting support consultants with very specific industry knowledge in your business.
- Ylem own the software, it has been developed us in the UK for over 30 years so we can react quickly and effectively to client requests.
- Last year we closed more than 80% of support calls in under half an hour.
- We use Mobius to manage our own company, our client relationships and our support.
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Ylem's software development is entirely client centric. We do not follow marketeers` visions or what developers think would be "a cool feature". We work with our clients to anticipate future needs of their business and we specify together how it would work to obtain the best competitive advantage and cost effectiveness from the functionality.
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There are a variety ways of receiving support:
1. In-product help is unique to your company, terms and
processes.
2. Direct Telephone support with our industry support
consultants.
3. A visit from our in-house network of support and training consultants spread around the UK.
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