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SUPPORT
Ylem's IT for Business ethos is also applied to our support service enabling us to excel at providing outstanding support:
- Ylem recruits support consultants with very specific industry knowledge in your business;
- Ylem owns the software, it has been developed by us in the UK for over 30 years so we can react quickly and effectively to client requests;
- Last year we closed more than 80% of our support calls in under half an hour;
- We use Mobius to manage our own company, our client relationships and our support.
SUPPORT OPTIONS
There are a variety ways of receiving support:
- In-product help is available and can be tailored uniquely to your company, terms and processes;
- Direct telephone support with our industry support consultants;
- A visit from our in-house network of support and training consultants spread around the UK.
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