Services

Ylem Intelligent IT supply the complete package with our range of IT services

At Ylem we pride ourselves on providing a professional, efficient and open approach within which we can readily identify and respond to the key challenges of any ICT related project.

Teamwork is paramount to successful projects - not only teamwork within our own company, but between the client, consultants, architects, main contractors, and other specialist systems sub-contractors.  One of our key strengths is our ability to quickly integrate a team of professionals from across all disciplines into a cohesive and efficient unit to deliver a project that will meet the Client’s aspirations.

08. Support

At Ylem, we see customer service as our number one priority.  To this end, Ylem can provide a comprehensive menu of planned maintenance options, tailored to meet the operational requirements of the client, ranging from on call 24/7 to adhoc callouts, accessed through our customer helpline desk.

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01. Consultation

Before starting to design any system, we like to meet with our clients, to discuss and visualise the concept, as well as the individual aspirations for the project.

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02. System Design

We believe that the success of any installation, however complex, is based on the end users' perception of how user intuitive the system is.

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07. Documentation

Full system operating manuals, along with all as-installed drawings are provided to the Client following system handover.

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03. Project Management

Ylem's project management style is based on the PRINCE 2 Project method.

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06. Test and Commission

Ylem carry out full testing and commissioning of all systems against both our own, and the consultant's checklists prior to the Client's off site and/or on site witness testing.

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05. Training

As part of the overall contract, Ylem offers to train the customer’s operators to ensure they are all fully conversant with all aspects of the functionality of the system supplied.

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04. Installation

Our multi-skilled, onsite installation teams have been trained to install to the highest standards. We aim for all of our installations, whether AV or unified services, etc, to be installed to broadcast television and radio studio standards.

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